Which locations offer Shake Shack delivery Simply place your order, get excited and then laugh at all the people standing in line as you take a huge bite of your double ShackBurger with ShackSauce™. You’ll find Shake Shack starting today, Monday, March 5, alongside your go-to delivery places in your Seamless app or through their desktop platform.

(Start composing your letters to the two companies now begging them to permanently extend the perfect partnership.) OneSignal met all the items on their wish list and provided the infrastructure they needed to scale-up their strategy over time.Unfortunately, like most good things, Shake Shack delivery through Seamless is only a limited-time offering. It was also important that their message aesthetic aligned with their unique brand style, so rich media support and customizable design templates were a must-have.

As the company made plans to roll out mobile order delivery, they knew they needed a more direct way to communicate with customers in order to provide a seamless, omnichannel experience.īecause Shake Shack has such a large, global customer base, they needed a flexible messaging solution that provided advanced customer segmentation and automation capabilities. Although the Shake Shack mobile app launched in 2016, email was still their primary communication channel. Shake Shack restaurants were already iconic, but their digital presence did not yet hold up to their in-person experience. When Jeffrey Rausch joined Shake Shack as VP of Digital Technology in 2019, his goal was to modernize their tech stack. “Same-Shack” sales also skyrocketed by 52.7 percent in 2021, due in large part to their high digital customer retention rates. That investment has paid off - in the second fiscal quarter of 2021, digital orders from their app, website, and third-party delivery platforms made up 47 percent of their total sales. In recent years, Shake Shack has invested heavily in its web and mobile experience, which became even more important during the COVID-19 pandemic. Since the original Shack opened, the company has expanded to more than 300 locations in 32 United States and the District of Columbia, including more than 100 international locations across London, Hong Kong, Istanbul, Dubai, Philippines, Singapore, Mexico, Tokyo, Seoul, and more. In 2004, restauranteur Danny Meyer traded in the cart for a permanent park kiosk and officially coined it Shake Shack. Shake Shack is an internationally-renowned fast-casual restaurant chain that began as a humble hot dog cart in New York City's Madison Square Park.

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